Support Center

Warranty, parts, delivery and damage claims — handled from Corona, California.

Warranty

Every MOUNTO machine carries a one-year warranty from the date of delivery. If a unit fails in normal use within that period, contact us and we will repair or replace it.

Have your order number and the model on hand when you call. A short video or photo of the fault usually saves a round of questions.

Three years of free parts

For three years from delivery we supply replacement parts for your machine free of charge. Call or email with your order number and tell us which part you need — we ship it from Corona.

Delivery

• Freight is included on every order to a commercial address in the continental United States.
• Orders ship in 1–2 business days from our Corona warehouse.
• Heavier equipment, including floor scrubbers, ships on a pallet by LTL freight. The carrier calls to arrange a delivery appointment.
• Liftgate service and residential delivery cost extra. Tell us before you order if the delivery point has no loading dock and we will quote it.
• Alaska, Hawaii and Puerto Rico are quoted separately.

Damaged in transit

If your equipment arrives damaged, we cover it. You do not pay for freight damage. Two things make the claim quick:

• Note it on the delivery receipt before you sign. Write what you can see, even if the carton looks only dented. A signed clean receipt makes a carrier claim much harder.
• Photograph the pallet or carton before you unwrap it, then photograph the machine.

Send the photos to info@mounto.com or call (626) 931-6268 and we will arrange a replacement or a repair. Keep the packaging until the claim is closed — the carrier may want to inspect it.

Replacement parts and accessories

Filters, squeegee blades, brushes, pads and casters are stocked in Corona. If you cannot find the part on the site, call or email with your model number and we will sort it out.

MOUNTO · 1180 Railroad St, Corona, CA 92882 · (626) 931-6268 · info@mounto.com